Refund and Returns Policy

1. Return Period
   Customers are eligible to return products within 7 days of receiving their order, provided the item is unused, in its original packaging, and with all tags/labels intact.
2. How to Request a Return
   To request a return, customers must contact our Customer Support team via email or phone. Please provide your order number, product details, reason for return, and supporting images (if applicable).
3. Return Approval
   Once we receive your request, we will inspect the product to confirm that it meets our return criteria. Returns will not be accepted if the product is used, damaged, or missing original packaging/labels.
4. Refund Process
   If your return is approved, a refund will be issued using the same payment method as the original transaction. Refunds typically take 7–14 business days to appear, depending on your bank or payment provider.
5. Shipping Costs
   • Return shipping costs are generally the responsibility of the customer.
   • If the return is due to our error (wrong or defective item), we will cover the return shipping charges.
6. Non-Returnable Items
   Certain products may not be eligible for return due to hygiene or usage concerns (e.g., opened consumables, software licenses, or internal electronic components).
7. Customer Support Contact
   For returns or refund requests, please contact us at:
   • Email: Contact@sadiqbrothers.com
   • Phone: 03334848891
   • Working Hours: Monday – Friday, 9:00 AM – 9:00 PM
8. Additional Terms
   • Late return requests may be declined.
   • We reserve the right to update or modify this policy at any time.
   • This policy applies only to orders placed directly through osbsm.com/.